FAQ / Frequently Asked Questions

General Informations

• When ist the library open?
• Who can use the library??
• How much does it cost to use the library?
• How can I use the lockers?
• How can I request the purchase of media?
• What do I have to do to prepare for de-registration from the University of Siegen?
• How can I reserve a group room in the library?

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Library Card, Activation and Password

• How and where can I get a library card or activate the Uni Siegen App / USiCard?
• How do I change my password?
• What do I do if I have forgotten the password to my library card?
• I lost my library card / my USiCard, what should I do?
• I lost my smartphone. What should I do?
• How can I notify the library about the change of my address/e-mail address?
• How can I extend the validity of my library card?
• My (digital) library card / USiCard is blocked. What does that mean? What am I required to do?
• What should I do if the Uni Siegen app doesn't work?
• Why can I not access my library account with my access data?
• Can I access my user account with my smartphone?

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Lending and Return

• How long can I borrow the media?
• How can I extend the loan period?
• Why can’t the loan period be extended?
• I cannot return a borrowed medium on time. What should I do?
• Can I borrow all media?
• How many media items can I borrow?
• How and where can I return media?
• Can I also return media by mail?
• Can late fees be reduced or waived?
• I have not received a reminder. Do I still have to pay late fees?
• Why is it not possible to reserve a desired title?
• Can I delete reservations?
• A book is not borrowed but is not on the shelf either?

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Katalog Plus and Literature Search

• How do I find out which media are available in the library?
• Can I use the Katalog plus also via my smartphone?
• What does the note “Ready for pick up” in the Katalog plus mean?
• What does the note "ordered (course of business)" in the catalogue plus mean?
• What does the note "processed (course of business)" in the catalogue plus mean??
• How do I get books from the closed stacks?
• A book is supposed to be in a reserve (book) collection. How do I find out which one?
• How can I search for essays?

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Interlibrary Loan

• Which titles can I order via interlibrary loan?
• How can I place an interlibrary loan order?
• How much does an interlibrary loan cost?
• How long does an interlibrary loan order take?
• How do I find out that an interlibrary loan book has arrived for me?
• How long will an incoming interlibrary loan delivery be available for me?
• How long can I keep the literature received via interlibrary loan?
• Can I renew books ordered via interlibrary loan?

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Printing, copying and scanning

In order to sustainably reduce paper consumption and further reduce electricity consumption, the printing and copying system of the University will be changed starting in October. At the same time, the usage options of your prepaid cards will change.

The sale of prepaid cards has been stopped. The recharge of credit is no longer possible. Repayment of remaining balances was possible until 31st May 2023. Prepaid cards can be returned until 30th May 2026 at the ZIMT-Userservice, where you will also get back your deposit.

• Where and how can I scan?
• Where and how can I print?
• Where and how can I copy?
• What happened to the old printing and copying system?
• What do I do with my previous prepaid card and how does the return at the ZIMT work?

 

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