FAQ: Library Card and Password
How and where can I get a library card?
How do I change my password?
What do I do if I have forgotten the password to my library card?
If you have forgotten your password, you can get a new one at any circulation desk of the University Library by presenting your library card.
Passwords are not communicated by telephone/written or by e-mail.
I lost my library card, what should I do?
Report the loss of your library card immediately to one of the circulation desks of the University Library to prevent misuse. The card will be immediately blocked for borrowing. You are liable for misuse of your library card until you report the loss. A replacement library card will be issued upon request against payment of a fee.
How can I notify the library about the change of my address/e-mail address?
Changes of address can be communicated via your user account.
How can I extend the validity of my library card?
You can find information on this in the notes on the library card.
My library card is blocked. What does that mean? What am I required to do?
The library card will be barred because of following reasons:
- The loss / theft of the library card was reported:
The blocking of the user account can be reversed by presenting the library card at any circulation desk. A replacement library card can be issued on demand against payment of a fee.
- Notifications / e-mails send from the library couldn't be delivered:
Please inform the library about all changes of your address or e-mail address via your user account.
- The lending period of one of the borrowed media has been exceeded for more than 30 days:
Please return that item immediately and pay the incurred late fee, in case of loss of the item complete the form on loss statement.
- Pending charges have not been paid:
After paying the charges the blocking of the user account will be reversed.
- Handling fees for interlibrary loan orders have not been paid within 4 weeks after ordering:
Please pay the amount due at one of the circulation desks. The handling fee is due irrespective of fulfillment of the interlibrary loan order.
- The validity of your library card ended (University staff of University of Siegen):
Please inform us about renewal or extension of your contract of employment by using the application form for an extension of the validity of the library card or apply for a library card for non-university-members/external users.
- You missed the enrolment deadline for the following semester:
Please present your valid student ID at one of the circulation desks so that the block can be lifted or apply for a library card for external users.